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Privacy Policy for Your Account

Your account data, cookie choices and Touch 'n Go, GrabPay, Boost dan FPX records are handled under this Privacy Policy so you can see what we collect before…

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moicity2u Privacy Policy for Your Account
HELP CHANNELS

Three Paths for Privacy Requests

Privacy questions should reach the team that can check account records safely. We may ask you to confirm account ownership before sharing or changing data, because privacy support cannot discuss wallet history…

Live chat privacy queue Use live chat when you need a quick privacy check about login alerts, cookie choices or recent account updates. We verify basic account details first, then route sensitive requests to a trained support agent.
Email data request Send email for access, correction or deletion requests that need a written trail. Include your account email, request type and any affected payment channel such as Touch 'n Go, GrabPay, Boost dan FPX.
Account security contact Contact security support if you think your account data, password or wallet history has been accessed without permission. We can lock access while we check login records and recent device activity.
ACCOUNT SAFETY

Six Ways We Handle Privacy

Our privacy work is tied to real account activity, not a separate formality. Data moves through account creation, login checks, payment confirmation, withdrawal checks, support handling and cookie controls.

Account details

When you open an account, we collect details such as name, contact data and login credentials. We use them to create access, confirm ownership and send service messages linked to account or wallet changes.

Payment records

Deposits or withdrawals through Touch 'n Go, GrabPay, Boost dan FPX create transaction logs. We keep the amount, time, reference number and account link so finance checks can match wallet activity correctly.

Cookie controls

Cookies help us remember session status, language settings and security checks. You can adjust browser settings, though some account features may not work properly if essential session cookies are blocked.

Login protection

We record device type, IP signal, session time and failed login attempts to detect unusual access. If something looks wrong, support may ask extra questions before account changes are allowed.

Retention limits

We keep account and payment data while your account is active and for required record periods after closure. When records are no longer needed, we delete them or remove direct identifiers where possible.

Change requests

You can ask to access, correct or delete eligible data. We check the request against account safety, payment records and legal duties before confirming what can be changed or removed.

Privacy Questions Before You Join

These answers explain how this policy applies when you open an account, use the wallet, contact support or manage cookie settings. If your situation involves a specific payment record or account access issue, contact us with the matching reference so we can check it safely.

We collect the details needed to create and protect your account, such as name, contact data, login credentials and account settings. We may also record device and session signals for security checks.

Payment records help us match deposits and withdrawals to your wallet, answer support questions and meet record duties. We keep transaction references, timing, amounts and channel details rather than full banking credentials.

Yes, you can request access to eligible personal data linked to your account. We verify ownership first, then provide the data we can share without exposing another person, security process or restricted record.

Contact support with the field that needs correction and proof that the new detail belongs to you. Some changes, such as wallet or identity records, may require extra checks before we update them.

We share limited data with service partners that help run accounts, payments, hosting, fraud checks and support tools. They receive only what they need for the task and must handle it under privacy controls.

We keep data for as long as required for account closure, payment records, dispute handling and legal duties. After the required period, we delete records or remove direct identifiers where practical.

When we change this policy, we update the page date or alert you through account or service channels when the change is material. Continued account access follows the updated wording where local law permits.

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