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Terms that shape your account

Our Terms & Conditions explain how your account is opened, used, checked and closed across live tables, slots, sportsbook markets and wallet activity on moicity2u.

Malaysia access rulesWallet use clausesAccount security termsSupport contact paths

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Malaysia access and wallet clauses

moicity2u Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions are written for your use of our Malaysia-facing account flow, wallet and lobby, but they do not replace local legal requirements. If any part of access, game availability, promotion use or payment handling conflicts with local law, local law takes priority and

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the affected feature may be limited or unavailable. You are responsible for checking whether you may open and use an account where you are located. We may ask for identity checks, transaction references or device checks when the terms require us to protect the account, confirm
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wallet activity or handle a dispute. Payment names shown here are context for how the terms apply to deposits, withdrawals, failed transfers, chargebacks and account balance adjustments.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Contact paths for term questions

If a clause is unclear, contact us before you continue using the account. Our team can explain which term applies to a wallet case, promotion condition, account lock, verification request or settlement…

Live chat term help Use live chat when you need a quick reading of an account clause, wallet condition or verification request. Share your account email and case reference only, so the team can check the correct term safely.

Email for written cases Send email when your question needs screenshots, transaction references or a dated account record. We answer with the clause we rely on, the action taken and any next step available under the terms.

Account inbox updates Check your account inbox for term changes, wallet notices and security messages that affect your use of the site. If a notice asks for action, follow the stated deadline to keep access orderly.

RECORD CARE

How we keep term records

Terms only work when the related records are handled carefully. We keep account, wallet, device, cookie and support records so that clauses can be applied fairly and disputes can be checked against…

Account data handling

We use account data to apply the terms for login access, identity checks, wallet activity and contact history. Data is not used outside the purposes stated in our account and privacy clauses.

Cookie use under terms

Cookies help remember session status, device signals and language choices, which support the clauses on account access and security. You can clear cookies, but some account checks may need to run again.

Security checks

When the terms require account protection, we may check login patterns, device changes, failed password attempts and wallet activity. These checks help decide whether access continues, pauses or needs confirmation from you.

Retention of records

We keep account and transaction records only for as long as needed for the terms, legal duties, dispute handling and security checks. After that, records are deleted or reduced where practical.

Correction requests

If your account details are wrong, contact us with the field that needs changing and proof where required. We will check the request against the terms before making any account record change.

Who to contact

For term-related data questions, use live chat for simple checks or email for written cases. Include your account email, the clause you are asking about and any related transaction reference.

Terms answers before you join

These answers explain how our Terms & Conditions apply to your account, wallet, access and records. They are written to help you decide whether to open an account and what to expect when a clause affects your use of the site.

They apply when you open an account, log in, use the wallet, enter the lobby, contact support or accept a promotion condition. If you do not agree, you should not continue with account use.

Yes. Access and eligibility depend on local law and are available where local law permits. If your location, device signal or account details raise a legal concern, access may be limited while checks are made.

The terms cover how local wallet transfers are credited, checked, reversed or held for verification. Keep your transaction reference, because support may need it to match a payment to your account record.

Identity checks may be required under the account, wallet and security clauses. We may ask for documents or matching account details before withdrawals, account changes or access recovery can move forward.

We may update the terms when account operations, legal needs, wallet handling or security processes change. We place the latest wording on this page, and continued account use means you accept the updated clauses.

Yes. Contact support with the account detail you want changed and any proof requested under the terms. We check the request before updating records, especially where wallet access or identity matching is involved.

We check disputes against account logs, wallet records, game settlement data, support messages and the relevant clause. If more records are needed, we will ask you for clear references before giving a decision.

Terms that shape your account

Contact paths for term questions

How we keep term records

Account data handling

Cookie use under terms

Security checks

Retention of records

Correction requests

Who to contact

Terms answers before you join

01 When do the Terms & Conditions apply to me?

02 Can access change based on where I am?

03 How do the terms apply to Touch 'n Go, GrabPay, Boost dan FPX?

04 Why might you ask me for identity checks?

05 What happens if the terms change?

06 Can I request a change to my account data?

07 Who decides a dispute under the terms?

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